SMS locator, video and mobile emergency - FlagMii EML

Use Cases

Industry best practices and customer stories

We have collected a series of guidelines, best practices and use cases from our customers to help you optimize your emergency management and personal protection task. Learn from the experience of our customers and industry experts how to get the most out of the FlagMii®EML platform.

Will you be the next success story?

Emergency Assistance for
Deaf Citizens during the
Emilia-Romagna Floods

Tools offered by FlagMii EML to support the deaf

During the floods in Emilia-Romagna (Italy), deaf people needed specialised support. The FlagMii EML software was used to bridge the communication gap between deaf victims and caregivers, providing the necessary assistance to cope with the crisis.

and rescuing
deaf hikers

FlagMii deaf

The SMS (text message) geolocation function of FlagMii® EML is the operational heart of any rescue scenario. In the case of a deaf hiker stranded on a path at night, the possibilities offered by Emergency Mobile Link (EML) technology are crucial, as demonstrated recently in Mugello (Italy).

Emergency Medical support for children and adolescents with FlagMii® EML

FlagMii EML Romagna IT

When an emergency call is made by a minor, observing the scene of the accident at first hand is important because it allows the operator to check that the instructions have been received correctly. An example of this is the following event handled by the control room of Romagna Soccorso, an emergency service operating in Italy, where FlagMii® EML helped save a child suffering from cardiac arrest.

The use of FlagMii®EML
for childbirth

Bologna - childbirth assistance

Using FlagMii EML in Emergency Medical Services is often crucial to saving lives. The story of Elisa Nava and little Alex instead tells a story where FlagMii EML helped life to begin, the story of a childbirth.

Using FlagMii® EML
live video features
during choking rescue

Using FlagMii® EML live video features during choking rescue

The Control Room of the 118 Bologna is one of the Italian emergency services using FlagMii EML in calls response everyday. Here, both the SMS based geolocation and the live video features provide a valuable support to help saving lives.

Best practice: supporting Italian emergency number for deaf people


The FlagMii®EML mobile technology allows to establish an effective communication channel in all situations where the common emergency call is impossible, that is why it is used by the Italian emergency number (NUE 112) and is used to manage all calls coming from deaf citizens in Italy.

RAVHM FlagMii®
VIL system in
the Netherlands


Watch FlagMii® accurate location retrieval technology in action in the Netherlands (RAVHM FlagMii-VIL system). This video has been produced by the Regional Ambulance Service Hollands Midden to explain the benefits introduced by the system during ambulance rescue missions.

Best practice: crisis management in Civil Protection scenarios

Civil protection

In Civil Protection scenarios, such as severe weather, floods, landslides and more, the smartphones of the people involved are excellent allies of the Operations Rooms. Whether it is a citizen’s phone or a rescuer’s smartphone, thanks to FlagMii® EML it is possible to carry out localization and remote risk assessment actions easily. And the possibilities are much more!

Best Practice:
FlagMii®EML and the
Next Generation 112

FlagMii EML and the Next Generation 112

The goal of the Next Generation 112 is to ensure that every citizen can access emergency services through the same communication tools that he uses every day for leisure and for work. FlagMii®EML anticipates the implementation of this goal, supporting all common smartphone tools.

FlagMii® for the police
forces: The City of
Ciampino (Italy)

Ciampino FlagMii EML

“The Territorial Police Force of the Municipality of Ciampino (Italy) pays a lot of attention on new technologies to protect citizenship. Here, the FlagMii EML platform supports the nowtice alert system and provides all the geolocation and support tools typical of Police and territorial control activities.”