“I informed the child’s mother that I was sending her an SMS including a link and that in this way I would be able to see firsthand and from the Control Room what was happening."
nurse of the 118 Bologna Emergency Service
“Through the camera, the operator improved every action, guiding every movement of Michele's hands, as if he were with us in the room."
Stefania, Patrick’s mother
The Control Room of the 118 Bologna is one of the many Italian emergency services using FlagMii® EML in emergency calls response everyday. Here, both the SMS based geolocation and the live video features provide a valuable support to the responders and really help save lives.
It is the case of little Patrick, a 2-year-old boy who risked suffocating for a bite of food while at home with his parents Michele and Stefania. The father and mother tried the unblocking maneuvers, but without success and so called the 118 emergency number.
The nurse who took charge of the call - Daniele Celin - understood that something more was needed than normal telephone support. In cases like these, in fact, there’s a huge difference between hearing the report of the upset parents and seeing firsthand to evaluate the situation.
"Without the help of this new technology, Patrick would certainly not be here today, because the intervention was timely and I believe that in these cases, timeliness is important.”
"I called 118 number and they asked me what was going on and where we were calling from, then they passed me the nurse who, with an incredible cold blood, proposed to see with his own eyes what was happening in order to remotely guide my husband in resuscitation maneuvers.”Stefania, Patrick’s mother
"It is often thought that the lifesaving moment is when the ambulance arrives on spot, but there is a timeframe - the Therapy-Free Interval - which is the moment in which the call is over and the ambulance leaves to reach the spot. During this period of time we can do many actions, together with those on the other side of the phone who are listening to us.”Daniele Celin, nurse of the 118 Bologna Emergency Service