In Italy, the emergency service has set up a reference number for deaf citizens, namely 800 800 112. The number immediately activates the Control Room dedicated to callers who are unable to speak, who are recognized thanks to a national list of deaf people. The people registered on the list are recognized even if the emergency call is directed to the general emergency number 112 instead of the dedicated number.
FlagMii® EML is the technology that has been selected to fine-tune the service, due to the simplicity of use and the quick response in emergency situations.
FlagMii® EML is the official platform used by the Italian emergency number (NUE 112) and is used to manage all calls coming from deaf citizens in Italy. The project is implemented under the patronage of the Italian body for deaf people (Ente Nazionale Sordi) and is available to all Italian users calling the emergency number 800 800 112.
The platform is integrated with the Italian web portal for deaf people emergencies (“112 Sordi”), which maintains the list of all registered deaf users and their contact details in order to speed up the very first stages of the emergency call.
FlagMii® EML was chosen because it can concretely improve the times and accuracy of emergency dispatching in case of deaf callers, but also because it represents Italian technological excellence in the field of emergency Control Rooms.
FlagMii® is a registered trademark by Regola S.r.l.; Android™ is a trademark by Google LLC; iPhone® is a registered trademark by Apple Inc